Frequently asked questions
Who are we?
Redline Specialist Cars Limited, a dealership acting as a credit broker in arranging finance for vehicle transactions.
Our address: Redline Specialist Cars Limited, Grimbald Crag Close, St.James Business Park, Knaresborough, HG5 8PY. Registered in England. Company registration no. 03326062.
Are we authorised to arrange finance for you?
Yes, we are authorised and regulated for credit-broking activities by the Financial Conduct Authority (“FCA”). We are not a lender. Our FCA Firm Reference Number is 659337. For more information, please visit the FCA website at:
https://register.fca.org.uk/. Please note that business customers may not be protected under the Consumer Credit Act
1974 or FCA rules.
What can we do to help you finance your vehicle?
We can introduce you (whether direct or through a specialist credit broker) to a number of finance companies (“funders”) who may be able to finance your transaction. There are other funders to which we cannot introduce you which may also be able to offer you finance.
We will provide you with information and explanations about the finance products that may be available to you and, where we recommend a product to you, we will ensure that this is based on the information you
Give us about your needs and circumstances so that it is suitable for you. Finance is arranged subject to status and
terms and conditions. We cannot guarantee that we will be able to secure finance for you.
Can we give you independent financial advice?
We are not independent financial advisers and so are unable to provide you with independent financial advice.
We are, however, independent of the funders and brokers we work with.
Do you have to pay for our service?
No, you make no payment to us. But a funder or broker we work with may pay us for introducing you to them. Different funders/brokers may pay us different amounts.
How will we use your information?
We will use your information to obtain quotes from funders and brokers to process finance applications through them and we and/or they may also conduct a search of your record held with one or more credit reference agencies. Credit checks may as a result appear on your credit file lodged by organisations with whom you have not dealt directly. The personal information collected will also be shared with fraud prevention agencies who will use it to prevent fraud and money laundering and to verify your identity. If fraud is detected you could be refused certain services, finance or employment.
Further details of how your information will be used by us, funders and these fraud prevention agencies, and your data
We are registered as a data controller with the Information Commissioner’s Office under registration number ZA021649
What can you do if you wish to complain about our services or contact us?
If you wish to make a complaint, please contact us:
- By email – firstname.lastname@example.org
- By telephone – 01423 563100
- In writing – please write to John Graeme at:
Redline Specialist Cars
Grimbald Crag Close
St James Business Park
If, after making a complaint to us you are still unhappy and feel the matter has not been resolved to your satisfaction,
please contact the Financial Ombudsman Service (“FOS” – www.financial-ombudsman.org.uk). Please note that FOS
may not be able to deal with complaints from business customers.
Further details about our complaints procedure and FOS are available on request and can be found on our website at
https://redlinespecialistcars.co.uk/complaints. If you require further information, please contact us by telephoning the above
Our FCA Permitted business is arranging general insurance and finance contracts. You can check this on the FCA Register by visiting the www.fca.org.uk or by contacting the FCA direct on 0800 111 6768.